Furniture Return & Refund Policy
Return Window
Our return policy is 1 day only from the date of purchase. After 1 day, no refunds or exchanges will be accepted.
Return Conditions
To qualify for a return, the item must:
- Be unused and in the same condition as received.
- Be in the original packaging, including all accessories and materials.
Non-Returnable Items
The following items cannot be returned:
- Custom-made or personalized furniture
- Items damaged due to misuse or mishandling after delivery
- Sale items or special promotion items
Partial Refunds
Partial refunds are only granted if:
- There is obvious damage reported after delivery that is not the customer’s fault
- The item is not returned in its original condition for reasons not caused by us
Refunds
Once we receive and inspect your return, we will notify you by email if your refund is approved or denied.
If approved, your refund will be processed to your original payment method within a few days.
Return Shipping
- Customers are responsible for all return shipping costs. These costs are non-refundable.
- For high-value items, we recommend using a trackable shipping service or shipping insurance.
- We do not guarantee receipt of returned items sent without prior notification.
Exchanges
We only replace items that are defective or damaged. To request an exchange, contact us at {email} and send your item to {address}.
Gifts
- If the furniture was purchased as a gift and shipped directly to you, you will receive a gift credit for the returned item.
- If it was not marked as a gift, the refund will go to the original purchaser.
Questions
For any questions regarding returns or refunds, contact us at {email}.
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